Photo Michele Bourque Certified Bra Fitter Expert Ottawa Bra Clinic

FAQs

Warranty Policy

We will gladly exchange your product if, within 30 days of purchase, you notify us that our product has a defect in material or workmanship. Read more ...

Q. Do you sell gift certificates to give as gifts?

A. Yes. Gift certificates in any amount are available for purchase. These products make for a great gift for Christmas, Mother's Day, or a birthday.

Q. Bra colour options?

A. Black, beige, and some bras come in pink. No white bras.

Q. Is there a discount for large quantity purchases?

A. If you buy 5 bras over a 3 year period, your 6th bra is free.

Q. Referrals?

A. If you refer customers to Ottawa Bra Clinic, and 5 new customers buy a bra, you will receive a free bra. Your name should be noted on their invoice.

Q. How is my bra covered under insurance?

A. If you have a 3rd party health plan, you should check to see if orthopedic or post-surgery bras are covered. You will likely need a prescription. Follow their requirements for reimbursement.

Q. Will I get my purchase before I leave the fitting, or will it be mailed to me?

A. If your bra fits you and you are comfortable with it, you can wear it home. If your bra requires alterations, or if we need to order your size or colour, it may take up to 15 days. Usually, we carry all bras in all sizes, but not always in every colour. If we don’t have your size and colour, we will order it for you on our next monthly order. Occasionally, some sizes or styles are not available.

Q. How do you charge for shipping if it is needed?

A. Usually delivery to Ottawa Bra Clinic (OBC) is included in the base price. If we don’t have your size/style AND you require an overnight delivery, we may need to charge the courier charges and apply it to your invoice; but if it comes in with our regular bi-monthly shipment then delivery to OBC is free.

Q. Will you keep a record of my fitting results so I can just call in an order of the same item next time?

A. A 10-pound weight gain or loss can change your bra size. It is recommended that you get measured every time there is a significant change. If no weight change, you can easily reorder as we keep your size and alterations on file.

Q. Are you welcoming of alternative lifestyles?

A. Ottawa Bra Clinic happily welcomes LGBTQ clients and referrals; we’re here to fit you with garments that fit regardless of how you may identify. Both fitters have fit men, women, gender neutral, LGBTQ welcome.

Q. Do our bras work well as a sports bra?

A. Absolutely! It is one of the best sports bras available on the market. It has no “bounce” factor due to the fact that it is made without any elastic in the bra or the straps, and is therefore fitted firmly to the body. It also sits above the diaphram which helps open up our breathing capacity, and helps in our physical training and exercise activities.

Q. Could the bra be used as a maternity bra?

A. Yes! Our bras have directional guides and the cover can be undone. Plus, there is no elastic in the bra, so it can not be as flexible as a lycra bra for the beginning stage of breast feeding, but as everything settles, the bra offers the best support for a nursing mother, providing the best circulation possible. Remember to get measured once your milk starts to flow.

Q. Would this bra work well for a mastectomy client?

A. The bra is very comfortable for mastectomy clients. Our bras have a pocket sewn into the bra. The prosthetic can be inserted easily into the triangular holder part of the bra, and because there is no elastic in the bra or the straps, the weight of the prosthetic does not stretch out the bra and the straps. This greatly helps to keep the clients posture correct and eliminates much of the shifting of the prosthetic in the bra as the client is wearing the bra.

Q. What is the best way to care for my bra?

A. To guarantee the best wear and long life from your new bra, you should hand wash the bra in a basin with warm water and a very mild liquid soap (i.e. Forever New or Zero.) After rinsing it, gently roll it up in a towel to remove the excess water from the bra. Then hang the bra with the shelf exposed to the air for most rapid drying. It will be ready for you to wear in the morning.